We apologize that your item did not work out.
We do not under any circumstances accept returns, refunds or credits. All sales are final.
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
Items "Refused By Sender" will be charged a 20% restocking fee calculated from order's total value., 30% for international orders. You will be responsible for the cost of shipping.
Exchanges deemed eligible will be provided the opportunity to switch the product for a different size if available. We will not provide a shipping label you will be responsible for shipping the item back. Send us an email at Info@freshragsfl.com.
In the event that we do accept your return, the packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. FRESH RAGS reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
Any FRESH RAGS product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, damaged box, torn heel tab, loose fabric, or loose stitching after a few wears etc.) please contact the manufacturer directly to open a damaged product claim. FRESH RAGS does not accept any worn or damaged products as returns. Original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar FRESH RAGS location.
We do not offer exchanges or returns under any circumstances on International Orders.
All sales are final.
Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
If you have questions regarding the sizing of a specific item, please call us at 727-803-6878 or firstname.lastname@example.org and our staff will be more than willing to assist you.